We are happy to receive any unworn, undamaged goods in perfect condition for a full refund.
Do not return any products that are worn/damaged, or if it is past 30 days from the date you received the goods, as the return will not be accepted.
This does not affect your statutory rights in the EU. More information for consumers in the EU at eccireland.ie/buying-in-the-eu/shopping/returning-goods/
the returns process
the returns process
1
Complete the contact form provided (link below) to register your return
2
We will email you with a link to full details of how to return your goods
3
Upon receipt, we will inspect your return
4
If your return is accepted, we will issue a refund, which will be applied to the payment method used to make the original purchase
right of withdrawal
right of withdrawal
Ethereal Shoes™ is a trade mark of Kiva Tribe Limited, a company registered in Ireland (EU) No. 701207 with VAT Registration No.IE3794574OH. According to EU Law, you have the right to cancel or return your (clean & undamaged goods) within 14 calendar days of receiving the goods for any reason. To exercise this right of withdrawal, you must inform us before this 14 day period has expired using the contact form on our “Returns Page”.
returns and condition of the goods returned
returns and condition of the goods returned
According to EU Law, you have an additional 14 calendar days, from the day you contacted us to register the return, to send the goods back to us. To ensure we give you a full refund or replacement for your return, please follow the advice below:
damaged items
damaged items
If an order arrives to you with obvious shipping damage, please refuse the delivery.
If you have accepted delivery and then find shipping damage, please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material you jeopardise our chances of making a claim, and you may not receive credit for the return.
measuring your foot or buying two sizes
measuring your foot or buying two sizes
We understand that waiting for new stuff can be annoying, especially if the first item you order doesn’t fit! Which is why we encourage that if you are unsure of sizing, buy two items in different sizes and ship back the item that does not fit. That way you aren’t stuck waiting for your new stuff.
but we have a much better suggestion…
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return shipping costs
return shipping costs
Please note that you need to pay return shipping and duties yourself. We will, however, cover the cost of shipping out replacement goods.
In the unlikely event that we sent you faulty goods or the wrong product, we will be happy to cover your return shipping costs.
As we do not cover return shipping costs, we cannot accept parcels that have not been prepaid.
